Course Overview
Whether you are a negotiator or dedicated accompanied viewer, managing viewings effectively is an essential skill.
Understanding the business opportunities as well as the process of the perfect viewing is essential in impressing any viewers, gaining effective feedback and updating the branch team.
What you will learn
- Understand how to prepare effectively for a viewing and what information is required
- Understand the Health and Safety implications of conducting viewings and how to apply safety procedures
- Know the different types of viewings and understand the disadvantages and advantages
- Understand how to carry out the perfect viewing and how to gain useful feedback
- Understand the key obligations of an agent to keep properties safe and secure and the necessary processes to follow
- Understand the importance of following guidelines for the personal safety of yourself and others when lone working
- Understand why providing quality feedback to clients is n essential element of customer care and communication.
