Course Overview
If you’re looking for a short course to inject high quality customer service and confident telephone skills into your day then this Estate and Lettings agency Customer Service course includes all the key elements to enable you/your team members to
- Mastering Phone skills
- Meet and Greet
- Empathy and Trust
- Dealing with Angry Clients
- Handling Abusive calls
- Writing a professional email
- Customer Service Law Overview
- Generating and carrying out excellent viewings
- DMCC Digital Markets, Competition and Consumers Act 2024
- Material information which relate to your job role, rather than just giving you the law itself.
Make the most of every phone call and ensure you/you’re your team are confident dealing with customers and overcoming tricky conversations. Be confident in material information legislation and what you can say and not say.
Course Included
- Customer Service
- Negotiator Skills
- Consumer Protection, Material Information and DMCC
