Andrews Property Group – Headington branch

About Andrews

Andrews are an established estate and lettings agency with 49 branches located throughout the south of England. The company, 100% owned by a charitable trust, has a strong ethos and vision. Andrews’ ensures its staff are given quality professional development and training and after trying many different types of training including away days, group sessions and text book learning the group chose to work with the The Able Agent, as their training partner.

The Training Need

There is a mix of experienced staff at Andrews, some with little or no exam experience through to recent graduates. 50 of their agents are now using The Able Agent.

With such a large team comes a real range of learning styles, which The Able Agent caters for in varied course material and a modular structure. Alongside access to our comprehensive online content, The Able Agent team also supplements the training programme with additional study skills and revision training sessions. A bespoke programme was also developed with insight from the senior team on the unique needs of the agency.

Helen Thompson, director at The Able Agent, “The company has monitored progress really well and set targets and supported staff to engage with the learning resources. Having this structured progress monitoring helps the team to meet goals.”

The Learning Experience

Julie Calver, branch Manager at Andrews has 22 years’ experience in the industry as an estate agent, and now runs the Headington branch, overseeing both sales and lettings for a team of seven.

Initially worried about the exam and training in general, Julie realised she loved it and is now a strong advocate of the confidence that training and qualification can bring to individual.

She comments, “I was really scared about training when first told I would be part of the first group taking part in training. I haven’t done any formal qualifications or been in an official exam environment in many years. Once I started though I really enjoyed the challenge.”

“The online format was brilliant and the support and encouragement that Helen gave me was wonderful. I began looking forward to the set sessions to explore different areas of the business. It gave me real confidence to have The Able Agent team available on the phone for questions outside of set training sessions.

“Training in this industry is very important. Once you’ve been in the business for so long you can become complacent if you don’t sharpen up. Now I feel like a fountain of knowledge that I can share with everyone and I feel confident speaking to all clients.”

Successful Outcomes

Julie is now fully Level 3 CePAP qualified and explains “It’s given me so much confidence, as I never thought I would have the capability to do a qualification like this. It’s an amazing feeling to have letters after my name in the profession I love.”

Over 35 members of the Andrews’ agency have now passed the Level 3 CePAP, with many more in the pipeline. The skills and knowledge have become an intrinsic part of branch life at the agency. The next group of around 60 agents keen to get their qualification are about to enrol in The Able Agent CePAP training program.

Ongoing education and development, supported by The Able Agent is an intrinsic part of life at Andrews.