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The No.1 online training platform for estate and lettings agents.

Call us on +44 (0)191 252 2700

Expert industry training for every size of agency

Pay as you go courses, monthly business subscriptions and white labelled training platforms

We are the independent experts in Agency training. Covering England, Scotland and Wales, the training content we create is market relevant, easily implemented and has a direct impact on individuals’ and teams’ performance.

Courses on offer Include:

Negotiating in Estate Agency

This course covers the key skills you need to negotiate offers  in estate agency in England and Wales, taking you through the process from being proactive and generating offers up to the memorandum of sale and instruction of the sale.


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Learning Includes

  • Understand the process of encouraging, negotiating and processing offers on residential property for sale or to rent in England and Wales
  • Understand how to give professional advice with due skill and care when negotiating
  • Understand how to use sales skills to negotiate offers on residential properties for sale and to act ethically and with integrity

Estate Agency Legislation

In addition to the generic laws that apply to both estate agency and lettings, there are laws that you need to understand that are specific to Estate Agency. This module also includes referral fee guidance in line with recent government announcements.


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Learning Includes

  • Understand the key specific laws, regulations and codes of practice for residential estate agency and how they are applied. Updated to include recent changes and additions
  • To understand the recent referral fee guidance
  • Understand how to comply with the estate agents act, guidelines and codes of practice

Handling Vendor Enquiries

This course is aimed at helping you impress potential Vendors when booking market appraisals, and giving you knowledge of different types of Vendors, methods of sale (private treaty, auction and tender) and varying terms of business (sole agency etc), so that you can offer the most appropriate advice and also sell the most appropriate services that benefit your business.


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Learning Includes

  • Understand how to handle Vendor enquiries to create customer relationships and satisfy customer requirements
  • Understand how to deal with all types of clients who wish to sell residential property and arrange appointments for a market valuation of their property
  • Understand how to give professional advice and deliver professional services, whilst complying with all relevant legislation, including conflict of interest, to deliver a service with due care, skill and diligence

Handling Buyers’ Enquiries

This module is designed to help you make the most of any buyer phone call, visit or portal lead, so that you become skilled at spotting business opportunities such as market appraisals, cross selling opportunities (mortgage, conveyancing and rentals), as well as helping you categorise your mailing list as effectively as possible, to make your data more valuable.


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Learning Includes

  • Understand how to register buyer details effectively to create customer relationships and satisfy customer requirements
  • Understand how to arrange viewings and provide relevant advice to buyers and clients, whilst remaining compliant
  • Use secure access to utilise bespoke property software effectively and efficiently to record property and client information and data

Sales Progression Introduction

This course covers the process from the point a sale is agreed, when a memorandum of sale is issued, up until the point the sale completes and the buyer collects the keys.


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Learning Includes

  • Understand the process of sales progression from offer to completion
  • Understand who is involved and which documents are required with progressing sales of residential property
  • Understand the basic elements of a residential property survey
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