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The No.1 online training platform for estate and lettings agents.

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Expert industry training for every size of agency

Pay as you go courses, monthly business subscriptions and white labelled training platforms

We are the independent experts in Agency training. Covering England, Scotland and Wales, the training content we create is market relevant, easily implemented and has a direct impact on individuals’ and teams’ performance.

Courses on offer Include:

Negotiating a Let

This module guides you through the key processes and documentation of negotiating a let, referencing the tenant and moving them in.


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Learning Includes

  • Understand how to give professional advice with due skill and care when negotiating
  • Understand how to use sales skills to negotiate rental offers on residential properties to rent and to act ethically and with integrity
  • Understand how to communicate clearly, accurately and transparently when negotiating

Negotiating a Let RRA

This module guides you through the key processes and documentation of negotiating a let, referencing the tenant and moving them in.


Find out more

Learning Includes

  • Understand how to give professional advice with due skill and care when negotiating
  • Understand how to use sales skills to negotiate rental offers on residential properties to rent and to act ethically and with integrity
  • Understand how to communicate clearly, accurately and transparently when negotiating

Lettings Legislation

Understanding the essential legislation that relates to letting property is absolutely essential. You should be confident in advising your Landlord and Tenant. Being confident in the laws will help you demonstrate expertise and ensure you impress more Landlords and persuade them to use your Full Management services.


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Learning Includes

  • Understand the key specific laws, regulations and codes of practice for residential lettings and how they apply to dealing with Landlords and tenants. Updated to include recent changes and additions
  • Includes how to read and explain different forms of tenancy agreements and their application
  • Explain different forms of tenancy agreements

Lettings Legislation RRA

Understanding the essential legislation that relates to letting property is absolutely essential. You should be confident in advising your Landlord and Tenant. Being confident in the laws will help you demonstrate expertise and ensure you impress more Landlords and persuade them to use your Full Management services.


Find out more

Learning Includes

  • Understand the key specific laws, regulations and codes of practice for residential lettings and how they apply to dealing with Landlords and tenants. Updated to include recent changes and additions
  • Includes how to read and explain different forms of tenancy agreements and their application
  • Explain different forms of tenancy agreements

Handling Landlord Enquiries

Handling a Landlord enquiry effectively will mean more opportunities for selling any full management service and also allows you to really understand full details about the Landlord’s requirements. This will prevent mistakes and keep Landlords happy and also lead to quicker lets.


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Learning Includes

  • Understand how to handle Landlord enquiries to create customer relationships and satisfy customer requirements
  • Understand how to deal with all types of clients who wish to rent out their residential property, and arrange appointments for a market valuation of their property
  • Understand how to give professional advice and deliver professional services whilst complying with all relevant legislation, including conflict of interest, to deliver a service with due care, skill and diligence

Handling Tenants’ Enquiries

Understanding how to question potential tenants will help you make sure you are finding them the right property and also acting in your Landlord’s best interest. Keeping in touch with tenants can also lead to additional business opportunities.


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Learning Includes

  • Understanding how to arrange viewings and provide appropriate, relevant advice to tenants and clients, whilst remaining compliant
  • Understand the responsibility of collecting and handling clients’ money and the regulations and laws which must be applied
  • Understand how to register client details effectively

Renters’ Rights Act 2025

This is an online training programme using a mix of online videos, eBooks and knowledge checks.

The PHASE 1 Course (eBook only) is now live. Further video and resource content will be released over the next few months in line with the 1 May 2026 implementation date.


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Learning Includes

  • Understand the principles of The Renters’ Rights Act.
  • Understand the differences between current legislation and changes.
  • Understand the implementation timescales of the Decent Homes Legislation and Awaabs’ Law.
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