Welcome to our Support Page

Please use this page first to address any support issues you may have

Please us this handy FAQ first to help resolve any support queries you may have. We do find that most queries are common and often easily addressed in the sections below. If you find you need further assistance please contact us directly at support@theableagent.co.uk

Account and User Support

This handy FAQ is to help you with any queries you have in relation to your account or access.

• Does it have to be a company email address that is used in my account?
  • Yes it has to be your company email address. It can be a generic email address such as info@ableagent.co.uk but every account use has to have a different email address.
  • If the only option is a personal email account, then the subscription payer has to agree to its use
  • How do I add a user?
  • Go to your profile page and if you have access to the Reports and Tool feature you will find the amend/delete/add a user function in the tab at the top Tools and Reports
    • Complete this form to submit a new user. (https://share.hsforms.com/1S4LDygdDRc2bmjCxPwZseg3q5eb)
• A member of team has left the business how do I close their account?
  • Go to your profile page and if you have access to the Reports and Tool feature you will find the amend/delete/add a user function in the tab at the top Tools and Reports
• How do I exchange a user on my account a different one?
  • Go to your profile page and if you have access to the Reports and Tool feature you will find the amend/delete/add a user function in the tab at the top Tools and Reports OR
  • Complete this form to submit the new user. (https://share.hsforms.com/1S4LDygdDRc2bmjCxPwZseg3q5eb)
• I can’t find my course certificates?
  • Your course certificates are usually in your profile page under the certificates tab.  You can download it from there and store it on your own device.
  • If you can’t see the certificate for a particular course, click on the course icon and at the top of the list of lessons, click on the green button marked certificate and you can download it from there too.
• I am a single branch business that has used the self-sign up option, how do I add my other team members?
  • During the sign up option you will have been given voucher codes to use for your 6 other users.
  • If you have completed the process and not used them then please use the following link to submit user details that you wish to add. https://share.hsforms.com/1S4LDygdDRc2bmjCxPwZseg3q5eb OR
  • Go to your profile page and if you have access to the Reports and Tool feature you will find the amend/delete/add a user function in the tab at the top Tools and Reports

Qualification Support

This section will provide you with the answer to common queries for those looking to undertake, or are in the process of, completing their Level 3 CePAP qualification with The Able Agent

• I wish to complete the Level 3 CePAP qualification, how do I book this?
  • We are delighted that you wish to carry on with your learning and register for the Level 3 Certificate in Property Advice and Practice CePAP qualification. Please email support@theableagent.co.uk for more information on booking your exam.
• I cant find my certificates?
  • Your course certificates are usually in your profile page under the certificates tab.  You can download it from there and store it on your own device.
  • If you can’t see the certificate for a particular course, click on the course icon and at the top of the list of lessons, click on the green button marked certificate and you can download it from there too.

Technical Support

This FAQ section is to help you with any technical queries you may have.

• I am having issues with quizzes skipping or timing out?
• My login is redirecting me to another login page?
• My course progress has changed, what has caused this?