Courses

Course Overview

A successful team is made up of staff who are working towards a common goal, who enjoy their job and are given the right amount of direction and freedom to do that job well. This is of course down to the manager or team leader. They are expected to keep the team together and create increased business for their Agency. That in essence is the role of the manager …. to support a team towards achieving common goals.

This course will give you an understanding of the role of a manager and the qualities required to be a good manager.We will cover the daily tasks of the manager in agency and will touch on different leadership styles.

What you will learn

• Understand the principles of leadership and management
• Understand the role of a manager and the core functions of management
• Understand the differences between management and leadership
• Know what are the key features of a good manager
• Know what are the essentials  of successful team leadership
• Know how to manage daily activities to achieve results