Courses

Course Overview

The role of a manager is to inspire and support individuals in the business, and this is the key to a happy and productive team. There are many obligations a manager has in terms of driving business levels, but there are obligations to manage individuals concerning underperformance. This course covers these skills as well as carrying out performance reviews and disciplinary processes.

Course Taster

What you will learn

• Know how to manage individuals to be effective in their role
• Understand how a manager supports individuals to perform well
• Understand how to effectively monitor performance and resolve underperformance
• Know how to conduct one2one reviews and formal staff appraisals
• Know how to deal with conflict
• Understand how to take disciplinary action and manage outcomes