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Course Overview

Handling a Landlord enquiry effectively will mean more opportunities for selling any full management service and also allows you to really understand full details about the Landlord’s requirements. This will prevent mistakes and keep Landlords happy and also lead to quicker lets.

What You Will Learn…

• Understand how to handle Landlord enquiries to create customer relationships and satisfy customer requirements
• Understand how to deal with all types of clients who wish to rent out their residential property, and arrange appointments for a market valuation of their property
• Understand how to give professional advice and deliver professional services whilst complying with all relevant legislation, including conflict of interest, to deliver a service with due care, skill and diligence
• Understand how to use digital software to record and supply information and data
• Understand how to register client details effectively
• Understand how to use sales skills to sell agency services
• Identify the main type of clients of an estate agent and a letting agent
• Understand legal obligations in relation to Scottish law