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Course Overview

Designed as a basic introduction to the property industry and to help new to the industry estate or letting agents gain confidence in the different types of job roles, services and terminology in the industry.

This course is a brief introduction to your new role and some key information to get you started.

We give an overview of the type of estate agents and lettings agents that exist and their services. Once completed, we suggest you choose either “Estate Agency Essentials” or “Lettings Essentials” depending on your job role, these modules will teach you HOW to do the job.

We have also included a glossary of terms to help with all the jargon.

Experienced staff need to review this module if sitting the Level 3 CePAP or CeLAP qualifications but should find the content easy to progress through.

What You Will Learn..

• Introduction to the purpose and the structure of the property sector and how a residential estate/letting agency works
• Understand how the property market is regulated including the main codes of practice
• Understand how to act in compliance with Health & Safety requirements for property agents and the properties they are responsible for
• Understand how to record and supply information and data effectively
• Know how to handle complaints and how to act with due skill, care and diligence
• Identify the main roles and responsibilities of staff members in the property market
• Explain the key steps in the residential property letting process and the sale of residential property
• Identify the main documentation required for letting or selling property and their purpose
• Identify the main type of clients of an estate agent and a letting agent
• Explain the main types of property services offered by different types of agents
• Describe the role of the main regulatory bodies, professional membership bodies and redress schemes available to agents
• Use secure access to utilise bespoke property software effectively and efficiently to record property and client information and data
• Understand the importance of having procedures for keeping properties safe and secure, especially for keys and alarm codes