Is it unreasonable to think that a new starter or even an experienced member of staff may miss quite a few business opportunities due to lack of training? A few missed market appraisals, a few missed viewings, a missed opportunity to sell full management and a few missed mortgage referrals wouldn’t be unrealistic.
Client retention is also a key benefit of good training. Excellent customer service and communication is essential in our industry with communication being cited in a recent Ombudsman report, as the number one reason for complaints.
Training can give staff confidence in their legal knowledge, not just by being compliant but being an industry expert. Confidence means problems can be averted and customers retained.
Getting staff qualified in the areas of the business that actually make a difference to both customers and the bottom line is the perfect objective.
Remember when choosing training to consider the type of training you choose. You may not be keen on e-learning but you aren’t the person studying! Speak to your staff and fit training into your daily schedule, whether that is using a confident member of staff, or buying in training from experts.
We at The Able Agent believe that training should solve all your business and industry needs. We believe training should be productive, flexible and accessible. We believe a brief training film can change staffs’ attitudes from being reactive to proactive, a huge win in any business. In a competitive market, having a team confident in the quality of their service and able to spot business opportunities will lead to improved profitability.
So, take away the fact that you may be forced to train, consider the benefits of training on your bottom line and then you’ll be ready for licensing AND sitting on a more profitable business.