Courses

Course Taster

Course Overview 

Whatever the market, the key skills of managing your stock and preventing withdrawals is key to consistent income levels.  

This course focuses on the key “Keep in touch” policies that denote excellent customer service and will ensure you act as a professional advisor to your Seller or Landlord. 

Lessons included in this course:

• Introductory calls 
• 4 weekly Seller contact 
• Landlord contact and upselling  
• Managing price adjustments in estate agency and lettings 
• Upselling to Property Management

What you will learn

1. Understand why good Customer Service is important to prevent and reduce withdrawals
2. Understand how good communication between the Lister/Valuer and their colleagues can improve client care
3. Understand the importance of planned regular and meaningful communication between an agency and their Vendors
4. Know how to write a professional email
5. Understand the information and knowledge required to be able to give advice about the local market and amenities
6. Understand how to manage price adjustments effectively in estate agency and lettings
7. Know how to effectively use price reduction to benefit the client
8. Understand how to proactively upsell a fully managed service to Landlords