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Course Summary

This module is designed to help you make the most of any buyer phone call, visit or portal lead, so that you become skilled at spotting business opportunities such as market appraisals, cross selling opportunities (mortgage, conveyancing and rentals), as well as helping you categorise your mailing list as effectively as possible, to make your data more valuable.

What You Will Learn..

• Understand how to register buyer details effectively to create customer relationships and satisfy customer requirements
• Understand how to arrange viewings and provide relevant advice to buyers and clients, whilst remaining compliant
• Use secure access to utilise bespoke property software effectively and efficiently to record property and client information and data
• Gain feedback in a meaningful way which meets agreed Vendors’/Landlords’ expectations and which helps to encourage sales and offers
• Identify the main type of clients of an estate agent and a letting agent
• Identify factors that influence prospective buyers/tenants’ decisions to buy/let
• Explain how to obtain quality information and data from prospective tenants and buyers and why it is so important
• Understand how to advise all clients on property descriptions, information and viewings
• Understand how to use digital software to record and supply information and data
• Understand how to suggest and arrange different types of viewings