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Course Summary

This course is aimed at helping you impress potential Vendors when booking market appraisals, and giving you knowledge of different types of Vendors, methods of sale (private treaty, auction and tender) and varying terms of business (sole agency etc), so that you can offer the most appropriate advice and also sell the most appropriate services that benefit your business.

What You Will Learn…

• Understand how to handle Vendor enquiries to create customer relationships and satisfy customer requirements
• Understand how to deal with all types of clients who wish to sell residential property and arrange appointments for a market valuation of their property
• Understand how to give professional advice and deliver professional services, whilst complying with all relevant legislation, including conflict of interest, to deliver a service with due care, skill and diligence
• Understand how to register client details effectively
• Understand how to use sales skills to sell agency services
• Identify the main type of clients of an estate agent and a letting agent