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Course Summary

This module covers all the key elements of compliance in the property industry, whether for sales or lettings. Key laws such as the Equality Act, Health and Safety, Data Protection, Anti Money Laundering and the Digital Markets, Competition and Consumers (DMCC) Act 2024 (formerly the Consumer Protection Regulations) apply in all areas of our industry and also in the service industry as a whole.

We explain these in language we hope will relate to your job role, rather than just giving you the law itself. The benefit of understanding compliance well not only helps in terms of your professionalism, but protects your company’s interest where there could be a risk of fines or prison sentences!

The National Trading standards estate and lettings agency team has withdrawn its previous guidance around material information and the Consumer Protection Regulations now sit alongside the Digital Markets, Competition and Consumers Act 2024 as of 2025. These laws ensure that there is a key obligation for all estate and lettings agents to disclose what is called Material Information. Material information is defined in the DMCC ACT (formerly CPRs)  as “information which the average consumer needs, according to the context, to make an informed transactional decision”.
This course covers all the key elements of the Digital Markets, Competition and Consumers (DMCC) Act 2024 (formerly the Consumer Protection Regulations) in the property industry, whether for sales or lettings.
We explain material information in language which will relate to your job role, rather than just giving you the law itself. The benefit of understanding the DMCC Act (formerly CPRs) will not only help in terms of your professionalism but will also protect your company’s interest where there could be a risk of fines or prison sentences!

What You Will Learn…

• Understand all forms of compliance that are necessary in the property sector and how to successfully carry out your job role whilst complying fully
• Explain the importance of maintaining security and confidentiality of data
• Summarise the regulations for Energy Performance Certificate (EPC) and know how to source
• Summarise the regulations relating to ‘For Sale’ and ‘To Let’ boards
• Explain the importance of ensuring that all offers are recorded in line with legislation, guidelines and codes of practice relevant to negotiating the sale/rent of properties
• Explain how to gain permission to seek further relevant information from other parties
• Explain the potential types of conflict of interest that can occur when selling/renting property
• State the parties that need to be notified if conflicts occur
• Understand how to reduce the risks to health and safety in the workplace
• Understand how to evaluate risks in the workplace
• Understand how to take responsibility for your own safety, training and personal development
• Understand the Equality Act and how to avoid discrimination