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Course Overview

Every property negotiator, lister or manager needs to be effective at taking notes and making the most of information gathered about customers, as well as being able to handle reviews and tasks effectively.

This course also includes the processes to follow for effective, hot calling and managing a quality applicant database. These skills are the general day to day essentials. Negotiating a sale or let or handling price reductions are covered in more specific lettings and estate agency courses.

What You Will Learn..

• Understand how to use customer service and selling skills to advise clients on the different ways to achieve the clients’ requirements and the skills needed to negotiate with and on behalf of clients
• Understand how to treat all customers fairly and equally
• Understand the process of preparing the necessary information for a property for sale or to let
• Understand how to advise all clients on property descriptions, information and viewings
• Understand how to prepare property details and arrange marketing for listed properties
• Explain why good timekeeping and time management are essential skills in a property agency
• Select appropriate actions for diary management for self and colleagues
• Understand how to advise clients on property location, type, size and layout
• Describe how to create a floor plan of different kinds of property layout
• Describe the different types of viewings available and how to select the most appropriate type of viewing
• Create a high quality database using agency software and procedures
• Explain how to arrange viewings to the mutual satisfaction of vendors and prospective buyers
• Explain the importance of preparing for sales activities (face to face and telephone)
• Describe how to use relevant market information to plan for an adjustment to rental/selling price
• Summarise main benefits of price adjustments
• Describe how to obtain agreement to price adjustments and the documentation needed