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Course Overview

Understanding how to question potential tenants will help you make sure you are finding them the right property and also acting in your Landlord’s best interest. Keeping in touch with tenants can also lead to additional business opportunities.

What You Will Learn..

• Understanding how to arrange viewings and provide appropriate, relevant advice to tenants and clients, whilst remaining compliant
• Understand the responsibility of collecting and handling clients’ money and the regulations and laws which must be applied
• Understand how to register client details effectively
• Understand how to suggest and arrange different types of viewings
• Understand how to use sales skills to sell agency services
• Gain feedback in a meaningful way which meets agreed Vendors’/Landlords’ expectations and which helps to encourage sales and offers
• Explain how to obtain quality information and data from prospective tenants and buyers and why it is so important
• Identify the main type of clients of an estate agent and a letting agent
• Identify factors that influence prospective buyers/tenants’ decisions to buy/let