Agency Management (L3 CeAM qualification) New Course

This course will give you an understanding of the role of a manager and the qualities required to be a good manager.We will cover the daily tasks of the manager in agency and will touch on different leadership styles.

• Understand the principles of leadership and management
• Understand the role of a manager and the core functions of management
• Understand the differences between management and leadership
• Know what are the key features of a good manager
• Know what are the essentials  of successful team leadership
• Know how to manage daily activities to achieve results

Estate and lettings agency businesses are reliant on their reputations as trusted professional experts and relationship building is one of the key skills that every agent should possess. Behaving in a customer’s best interests is a core part of our obligations. This is classed as ethical behaviour.

• Understand the meaning of ethics and the relationship between ethics and good practice
• Know how to demonstrate and implement ethical practice
• Understand how to use Codes of Practice and why they are important

The role of a manager is to inspire and support individuals in your business but a happy and productive team will enable businesses to grow and provide excellent customer service. There are many obligations a manager has in terms of driving business levels through good team management as well  but there are obligations to manage individuals in relation to underperformance.

• Understand how to manage a team to achieve business goals and results
• Know how to manage different types of teams and their dynamics
• Understand how to run, organise and document team meeting outcomes
• Understand how to manage different types of team meetings effectively and efficiently
• Know how to motivate a team to perform well and support their wellbeing
• Understand how to promote equality and value the diversity of individuals within different teams

The role of a manager is to inspire and support individuals in the business and this is the key to a happy and productive team. There are many obligations a manager has in terms of driving business levels but there are obligations to manage individuals concerning underperformance. This course covers these skills as well as carrying out performance reviews and disciplinary processes.

• Know how to manage individuals to be effective in their role
• Understand how a manager supports individuals to perform well
• Understand how to effectively monitor performance and resolve underperformance
• Know how to conduct one2one reviews and formal staff appraisals
• Know how to deal with conflict
• Understand how to take disciplinary action and manage outcomes

As a manager, a good understanding of general law is essential. As an estate or letting agent, you should understand the main ways that the laws you follow are created, as you are obliged to act within the law – whether that is making sure a gas safety check is carried out on time OR that your terms of business (contract) are signed with your Seller or Landlord.

This course gives you an overview of General Law (civil and criminal law, contract and civil law), The Equality Act, Health and Safety Act (as an employer) and your obligations under Common Law.

• Basic understanding of facts about the legal system in England and Wales which underpin legislation pertaining to property agencies
• Basic knowledge of contract law, negligence and the laws of torts
• Knowledge and understanding of the principles underlying discrimination legislation
• Understand the benefits of equality and diversity in the workplace
• Understand Health and Safety Legislation and the manager's role in creating a safe workplace